Bilingual Customer Support Specialist

Our Customer Support Specialists strive for success and are committed to delighting our customers. Our top notch team was honored by the prestigious Stevie Awards which honors positive contributions of organizations and business people worldwide. Our Team was recognized as the Best Customer Support Operation in 2008.

Location:

Responsibilities:

• Respond promptly and thoroughly to support inquiries via telephone and live chat
• Act as first point of contact for customer inquires on billing, compliance, and general inquiries
• Provide online demonstrations and educate customers on the features and online help resources available to enhance their use of the Constant Contact product
• Work with customers not in compliance with Constant Contact's permission and anti-spam policies to adopt best practices in becoming a "trusted emailer"
• Independently resolve technical and customer support issues and escalate cases when appropriate
• Provide valuable "front line" feedback on defects and enhancements to the Product Marketing and Engineering teams
• Seek and recommend ideas to help cultivate the FAQ/Knowledge Base used by all customers and Constant Contact Customer Support staff

Skills and Experience (Required):

• Excellent customer service skills and great enthusiasm for helping customers
• Must be an energetic "self-starter" with the ability to work both independently and within a team
• Strong verbal, written, and interpersonal skills
• Ability to multi-task, attention to detail and time management are a must
• Previous experience in customer service/support environment.
• Competency in MS office and web browser environments
• Fluent in Spanish

Additional experience with any of the following is a plus:

• HTML coding and HTML design tool experience
• Previous support experience with ASP solutions
• RightNow Technologies or Homesite tool set
• Web based email-marketing tools

Constant Contact is revolutionizing the success formula for small organizations through affordable, easy-to-use Engagement Marketing™ tools that help create and grow customer relationships. More than 500,000 small businesses, nonprofits, and associations worldwide rely on Constant Contact to drive ongoing customer dialogs through email marketing, social media marketing, event marketing, and online surveys. All Constant Contact products come with unrivaled KnowHow, education, and free coaching with a personal touch, including award-winning customer support.

Constant Contact offers a competitive compensation package that includes base salary and stock options. Our benefit package is comprehensive and includes Medical Insurance; Dental Insurance; Vision Insurance; 401(K); 529 College Savings Plan; Flexible Spending Accounts; Paid Vacation/Holidays; Short Term Disability; Long Term Disability; Tuition Reimbursement; Adoption Assistance; and, an exciting Stock Option Plan!

If you desire to make a difference, are committed to bringing the highest quality of service to our customers and are looking for a "once in a lifetime" opportunity, send us your resume and salary requirements for consideration.

We are not accepting employment agency referrals for this position.