Customer Experience Research Co-op

Responsibilities:

• Assist with planning for usability studies, including recruiting, scheduling and logistics
• Ensure that all Usability lab equipment is prepped and ready
• Participate in observation, note taking and analysis of usability tests
• Maintain database and tracking for all participants
• Assist with launching customer satisfaction studies (sample selection, invitation, survey link)
• Assist with report preparation

Qualifications:

• Strong interpersonal skills
• Attention to detail
• Familiarity with MS Word, Excel and Power Point
• Comfort learning new technologies
• Able to work as part of a team or on own

Constant Contact is revolutionizing the success formula for small organizations through affordable, easy-to-use Engagement Marketing™ tools that help create and grow customer relationships. More than 500,000 small businesses, nonprofits, and associations worldwide rely on Constant Contact to drive ongoing customer dialogs through email marketing, social media marketing, event marketing, and online surveys. All Constant Contact products come with unrivaled KnowHow, education, and free coaching with a personal touch, including award-winning customer support.

Constant Contact offers a competitive compensation package that includes base salary and stock options. Our benefit package is comprehensive and includes Medical Insurance; Dental Insurance; Vision Insurance; 401(K); 529 College Savings Plan; Flexible Spending Accounts; Paid Vacation/Holidays; Short Term Disability; Long Term Disability; Tuition Reimbursement; Adoption Assistance; and, an exciting Stock Option Plan!

If you desire to make a difference, are committed to bringing the highest quality of service to our customers and are looking for a "once in a lifetime" opportunity, send us your resume and salary requirements for consideration.

We are not accepting employment agency referrals for this position.